I completed a challenge, but I didn’t receive the reward (Atlas Bucks)

Here’s how the reward system works:Complete challenges → Earn Challenge Points → Climb the ladder → Unlock rewards at milestonesYou don’t re...

Why do you change the point requirements?

As Atlas Earth continues to evolve and new challenges are introduced, we occasionally adjust point requirements to keep the Monthly Challeng...

I can't finish the season pass - it's impossible!

Good news! There are over 3,000 points worth of challenges available, and you only need 1,600 to complete the monthly pass. That means you'v...

Why did you increase the minigame challenge?

With minigames becoming free, more players are winning than ever, so we increased the win requirements to close out minigame challenges!

How many points does it take to complete the Season Pass?

You can check how many points the current month takes within the app!

What's the requirement to participate in Season Challenges?

To participate in Season Challenges, you need to own at least 1 parcel of land.Once you’ve purchased your first parcel, you’ll have access t...

I’m confused about my subscription start date. How can I verify it?

1️⃣ Head to 👉 https://app.atlasearth.com/buy-bucks2️⃣ Click Manage Subscription3️⃣ There you will see exactly when your subscription starts...

How do I purchase the one-time pass for the current month’s rewards?

To unlock this month’s premium rewards, simply select the one-time pass option at $14.99 USD in the web app. This will give you immediate ac...

Can I still get the previous price of $9.99 USD for this month’s rewards?

The $9.99 USD rate is the subscription price for future premium rewards. If the billing cycle has passed, any access to the current month’s ...

Why did the price increase to $14.99 USD for this month’s premium rewards?

If the current month has already started, the $9.99 USD subscription option is no longer available for that month’s rewards. The current mon...

I subscribed yesterday, so why don’t I have access to this month’s premium rewards?

If you subscribed after the billing window for the new month, your $9.99 USD subscription will apply starting with the following month’s Sea...

How do I unlock more missions?

You can unlock more missions by completing the ones currently available to you.Up to 10 missions are visible at a time. As you complete them...

Why can I only see 10 missions at a time?

To help keep things manageable and focused, we display up to 10 missions at a time. Once you complete a few missions, new ones will appear, ...

What if I have the Season Pass but I am not able to access my rewards?

If you purchased the Season Pass for the current month but cannot access your premium rewards, please contact our Support Team through the i...

I’m in a different time zone now. Can I adjust my Season Pass release to match my current location?

At this time, the release is fixed to your initial parcel purchase location and cannot be modified. If you’re traveling or residing temporar...

Can I change my Season Pass release location?

Currently, the Season Pass release is tied to the location of your first parcel purchase and cannot be adjusted. If you have multiple parcel...

How is the Season Pass release timing determined for my account?

The Season Pass release is based on the location of your initial parcel purchase. This means the release timing aligns with the time zone an...

What if I have already collected 101 badges?

🎉 Congratulations on reaching 101 Badges!Once you reach 101 badges, you can continue collecting more as new countries are added to the game...

Will I need to install other apps or games to finish the Monthly Challenge?

No. Installing additional games from Atlas Arcade is completely optional.Monthly Challenges are designed with flexibility in mind, so you ca...

How will I know if I can complete the Monthly Challenge?

You’ll have access to a wide variety of tasks across different categories, and you don’t need to complete all of them to finish the challeng...

Will Atlas Explorer Club benefits be affected by the Monthly Challenge?

The Explorer Club benefits will remain unchanged. The Monthly Challenge is an additional feature, and there will be no overlap or replacemen...

Will there be new badges every month?

Yes, players will be able to earn a new badge every month as part of the Monthly Challenge. These badges will be added to your passport auto...

Do I need to buy parcels or badges to complete the Monthly Challenge?

🎉 Here is Something We Love About Our Challenges!Not every mission is required to complete the Monthly Challenge.There are over 3,000 total...

What happens if I don’t qualify for surveys or don’t receive offers?

🎉 Here is Something We Love About Our Challenges!Not every mission is required to complete the Monthly Challenge.There are over 3,000 total...

Can I purchase the Monthly Challenge through the app?

The Monthly Challenge pass is only available for purchase via our web app. 

What are Monthly and Premium Rewards?

The Monthly Challenge is a feature that lets you earn rewards by completing a variety of in-game missions.It includes a reward ladder with b...

How do I earn rewards?

You can earn rewards by completing various challenges, such as purchasing parcels, playing minigames, taking surveys, playing in the Atlas A...

What types of rewards can I earn?

Rewards can include Atlas Bucks, Diamonds, Legendary Parcels, and Season Badges. The exact rewards may vary each season.Rewards also differ ...

What is the Premium option?

The Premium option, also known as the Season Pass, allows access to premium rewards on the reward ladder. It's available for $9.99 per month...

How do I subscribe to the Premium option?

You can subscribe to the Premium option (Season Pass) through the web app using the Stripe payment system. It's not available for purchase t...

Is the Season Pass different from the Atlas Explorer Club membership?

Yes, the Season Pass is separate from the Atlas Explorer Club membership. They are two distinct subscriptions.

How long does a season last?

🏆 Here is How the Challenges Season Works!Each season lasts one calendar month.Monthly Challenges run from the beginning of the 1st day of ...

What happens to my progress at the end of a season?

Your progress resets at the end of each season, and a new set of challenges and rewards becomes available for the next season.

Can I see other players' progress?

Yes, there is a live feed that shows other players completing challenges. 

Can I purchase the Season Pass through the mobile app?

No, the Season Pass subscription and management are only available through the web app.

Is it possible to earn rewards without spending money?

Yes. There are many ways to earn Atlas Bucks in ATLAS:EARTH without spending money.Players can earn free Atlas Bucks through features such a...

If I purchase the one-time Season Pass, will it automatically renew?

No, the one-time Season Pass ($14.99) is only for the current season and does not automatically renew. If you want continuous access to prem...

Can I cancel my recurring Season Pass subscription?

Yes, you can manage your subscription through the web app. 

How much does it cost to participate in the Monthly Challenge?

The cost is $9.99 USD for a recurring monthly subscription. If you decide to join mid month or as a one time purchase, the cost is $14....

If I completed a few challenges, and decide to purchase the Season Pass, does it reset me to the 1st challenge?

🎉 Great News About the Challenges Season Pass!No. Your challenge progress does not reset when you purchase the one time $14.99 USD Season P...

Unlock premium rewards for the current month:

How to unlock premium rewards for the current month:Visit the web app: http://app.atlasearth.com/Select the one-time pass option ($14.99 USD...

It's impossible to complete the monthly challenge without completing an Atlas Travel challenge or Atlas Shopping challenge.

Good news! There are over 3,000 points worth of challenges available, and you only need 1,600 to complete the monthly pass. That means you'v...

How does Season Pass billing work?

You can access the Season Pass in two ways:Monthly Subscription – $9.99Charges at the end of each monthApplies to the following month’s Seas...