Atlas Bucks rewards from Arcade play may take up to 24 hours to appear in your account. However, if you've waited that long and are still missing rewards from Atlas Arcade, please ensure:
- Your tracking settings are turned on for both Atlas Earth and the app downloaded (check this article for more on how to do that; on iOS, Allow Apps to Request to Track will have to have been on first).
- That you have not played the game previously on your device, whether through Atlas Arcade or not.
- That you have the game downloaded through Atlas Arcade and not simply on your device (it will be in the "My Games" tab of the Arcade).
If you are still requiring assistance, please don't hesitate to reach out to us, we will be glad to help! Make sure you’re speaking to Atlas support; do not use the support button in the Arcade.
Arcade Availability Disclaimer
ATLAS:EARTH Arcade access is determined by the country where you originally downloaded the app. If you downloaded ATLAS:EARTH in the United States and later travel or move to another country (e.g., Mexico or Canada), the Arcade feature may not be available in your new location. At this time, we are unable to change or update your country of origin within the app. We appreciate your understanding and are actively exploring solutions for future updates.