What are Monthly and Premium Rewards?

The Monthly Challenge is a new feature that introduces a rewards system accessible through a button on the mobile app's map screen. It featu...

How do I earn rewards?

You can earn rewards by completing various challenges, such as purchasing parcels, playing minigames, and completing missions. As you comple...

What types of rewards can I earn?

Rewards can include Atlas Bucks, Diamonds, Legendary Parcels, and Season Badges. The specific rewards available may vary each season.

What is the Premium option?

The Premium option, also known as the Season Pass, allows access to premium rewards on the reward ladder. It's available for $9.99 per month...

How do I subscribe to the Premium option?

You can subscribe to the Premium option (Season Pass) through the web app using the Stripe payment system. It's not available for purchase t...

Is the Season Pass different from the Atlas Explorer Club membership?

Yes, the Season Pass is separate from the Atlas Explorer Club membership. They are two distinct subscriptions.

How long does a season last?

Each season lasts one calendar month. Challenges and rewards reset at the end of each season.

What happens to my progress at the end of a season?

Your progress resets at the end of each season, and a new set of challenges and rewards becomes available for the next season.

Can I see other players' progress?

Yes, there is a live feed that shows other players completing challenges. This feature is designed to encourage engagement and create a sens...

Can I purchase the Season Pass through the mobile app?

No, the Season Pass subscription and management are only available through the web app, not the mobile app.

If I purchase the one-time Season Pass, will it automatically renew?

No, the one-time Season Pass ($14.99) is only for the current season and does not automatically renew. If you want continuous access to prem...

Can I cancel my recurring Season Pass subscription?

Yes, you can manage your subscription through the web app. Cancellation details and policies will be available in your account settings.

If I completed a few challenges, and decide to purchase the Season Pass, does it reset me to the 1st challenge?

No, it does not reset.

When does the Monthly Challenge start?

The feature will officially launch on November 1, 2024. The challenges for each month will be revealed a few days before the start date.

What rewards can I expect from the Monthly Challenges?

Players can earn a special badge and a legendary parcel upgrade for completing the challenge. The rewards are unique to each month and will ...

How much does it cost to participate in the Monthly Challenge?

The cost is $9.99 for a recurring monthly subscription. If you decide to join mid-month or as a one-time purchase, the cost is $14.99.

Is it possible to earn rewards without spending money?

Yes, players have multiple paths to complete challenges, and no single category is required to reach the top reward. Free-to-play (F2P) play...

Can I purchase the Monthly Challenge through the app?

The Monthly Challenge pass will be available for purchase via the web once the challenge is announced. There are no in-app purchase options ...

Do I need to buy parcels or badges to complete the Monthly Challenge?

No single task, including purchasing parcels or badges, is mandatory to complete the ladder. You can choose the tasks you want to participat...

What happens if I don’t qualify for surveys or don’t receive offers?

There are several ways to complete the challenge without surveys or specific offers. Tasks are designed to provide flexibility, so if you do...

Will there be new badges every month?

Yes, players will be able to earn a new badge every month as part of the Monthly Challenge. These badges will be added to your passport auto...

Will Explorer Club benefits be affected by the Monthly Challenge?

The Explorer Club benefits will remain unchanged. The Monthly Challenge is an additional feature, and there will be no overlap or replacemen...

How will I know if I can complete the Monthly Challenge?

You will have access to multiple categories of tasks, and not all are necessary to complete the challenge. Even if you skip a certain catego...

Will I need to install other apps or games to finish the Monthly Challenge?

No, you can complete the Monthly Challenge through your choice of available tasks. Installing additional apps or games is not required.

What if I have already collected 101 badges?

Players who have collected over 101 badges will continue to accumulate new ones. The category will remain open for players to collect beyond...

What happens if I miss a day or a task?

You don’t need to complete every task or have perfect attendance to finish the Monthly Challenge. There are more tasks available than requir...

How is the Season Pass release timing determined for my account?

The Season Pass release is based on the location of your initial parcel purchase. This means the release timing aligns with the time zone an...

Can I change my Season Pass release location?

Currently, the Season Pass release is tied to the location of your first parcel purchase and cannot be adjusted. If you have multiple parcel...

Why is the Season Pass release localized?

Localized release schedules help maintain balance and a smooth experience across regions. By aligning release times with local regions, we c...

I’m in a different time zone now. Can I adjust my Season Pass release to match my current location?

At this time, the release is fixed to your initial parcel purchase location and cannot be modified. If you’re traveling or residing temporar...

What if I have technical issues with my Season Pass release time?

If you encounter any issues or delays, please reach out to our Support Team. We’re here to help troubleshoot and ensure you have a seamless ...

Why can I only see 10 missions at a time?

To help keep things manageable and focused, we display only 10 missions at a time. Once you complete a few missions, new ones will appear, a...

How do I unlock more missions?

Complete some of the missions currently available to you. As you accomplish these, additional missions will automatically unlock, providing ...

I subscribed yesterday, so why don’t I have access to this month’s premium rewards?

Subscriptions processed after the billing cutoff apply to the following month. If you subscribed after the billing cycle cutoff, your subscr...

Why did the price increase to $14.99 USD for this month’s premium rewards?

To access the current month’s premium rewards, we offer a one-time pass for $14.99 USD. This ensures you can still enjoy all the rewards wit...

Can I still get the previous price of $9.99 USD for this month’s rewards?

The $9.99 USD rate is the subscription price for future premium rewards. If the billing cycle has passed, any access to the current month’s ...

How do I purchase the one-time pass for the current month’s rewards?

To unlock this month’s premium rewards, simply select the one-time pass option at $14.99 USD in the web app. This will give you immediate ac...

If I purchase the one-time pass, will I be charged again next month?

The one-time pass is a separate purchase and does not affect your recurring subscription. Your regular subscription for next month is alread...

I’m confused about my subscription start date. How can I verify it?

If you’re unsure about your subscription date or have any questions, feel free to reach out to our support team. We’re here to help clarify ...