What should I do if my purchased items didn't appear in my account?

Missing purchases are frustrating, but our support team can quickly resolve this issue! Here's exactly what to do to get your items back.Imm...

How do I fix Facebook "Authentication Failed" login errors?

Facebook authentication errors are frustrating, but they're usually fixable! Here's how to diagnose and resolve the most common causes.What ...

Why can't I see my owned parcels displayed on the map?

Don't panic if your parcels seem to have vanished from the map! This is usually just a visual display issue that's easy to fix.What you're e...

Why can't I buy land parcels in my location?

Getting a land purchase error can be frustrating! The most common cause is location availability, but here's how to diagnose and fix the iss...

Why aren't diamonds showing up in my inventory after I collect them?

It's incredibly frustrating to hunt for diamonds only to have them vanish! This is almost always a connection issue, but here's how to fix i...

Why didn't my wheel spin rewards appear in my account?

This is usually a connection sync issue that's easy to fix!Quick solution: Connection lag - A slow internet connection can cause lag in...

Why can't I find the Atlas Bucks purchase options in the Shop?

Missing purchase options are usually caused by app store sign-in issues - here's the quick fix!What's likely happening: App store sign-...

How do I fix the "Email Already In Use" error when logging in with Google?

This error means you're using the wrong login method for your account - here's how to get back in!What this error means: Wrong login me...

Why is Atlas Earth temporarily unavailable for maintenance?

Don't worry - this is just routine upkeep to make your Atlas Earth experience even better!What's happening: Regular updates - Maintenan...

Why won't my profile picture upload or update properly?

Profile picture issues are usually resolved with a quick app refresh! Here's the simple fix.First solution (fixes most cases): If you are un...

How do I fix Google login when my browser blocks it?

Browser blocking Google login is a common security feature - here's how to get around it!What you're seeing: Security block - If you ar...

What should I do when I can't log into my Atlas Earth account?

Forgot your password? No problem! Atlas Earth now offers SMS login as a backup option.SMS login option: Password alternative - If you a...

Video Ads Not Working? Let's Get Them Rolling Again!

Your video ads decided to take an unscheduled break? No worries - we've seen this before and know exactly how to get them back to work.The U...

Want to see your city's official flag in your passport?

Spotted a generic flag where your awesome city's official flag should be? We'd love to fix that!Here's how to submit your city's official fl...