I am missing an item that I purchased in the game shop. What do I do?

If you are missing items from an in-app purchase that you made, please contact our support team and provide a copy of your Google Play or Ap...

I am getting an "Authentication Failed" error when I log in with Facebook.

An "Authentication Failed" error occurs with Facebook login when the credentials of your game account and the credentials of your Facebook a...

Why isn't my land showing up on the map?

A slow internet connection or loading lag can result in foliage not appearing on the map. If you see the grey land grid, but your parcels do...

Why do I get an error buying land?

Atlas Earth is currently only available in the United States and Puerto Rico. Players cannot purchase land outside the United States. Attemp...

My diamonds disappeared from my inventory after I collected them.

Collecting diamonds with a slow or faulty internet connection can result in diamonds not being added to your inventory. Double check your co...

I spun the wheel but my rewards didn't get added to my account.

A slow internet connection can cause lag in collecting wheel rewards. Please restart your game and check to see if your Atlas Bucks and/or d...

The option to purchase Atlas Bucks is missing from the shop. What's going wrong?

If you don't see the Atlas Bucks options in the shop below the merchant rewards, please check that you are signed in to your Google Play or ...

Why am I getting an 'Email Already In Use' error with Google login?

The 'Email already in use' error occurs when you are using the incorrect login option, and means that your Google email is already associate...

What is maintenance and why is the game down?

Maintenance occurs regularly to update and improve the game servers. The game may be temporarily unavailable while we work on improving thin...

I can't upload/update my profile picture.

If you are unable to upload or update your profile picture, please perform the following steps.Uninstall the game.Reinstall the game.Upload ...

I'm getting an error stating my email is already in use in another account in Google. How do I proceed?

An "[insert email here] is already in use in another account on Google" error means your Google email is already connected to another login ...

Why didn't my Atlas Explorer Club (AEC) membership get renewed?

AEC membership is intended to renew automatically every 30 days from the day you join unless cancelled. If after a 30 day period you find yo...