I noticed that a diamond was deducted for a spin from my account even though I watched an ad.

To spin the wheel, one diamond is required. The number of diamonds displayed on the screen (three, initially) indicates the remaining spins ...

Can I change my phone number?

Yes. Please contact our support team so they can change it for you. This is best done via in-game support, although you can also use the gre...

How do I access the Atlas Earth webapp?

The Atlas Earth webapp can be accessed at https://app.atlasearth.com/. 

I'm not sure why I'm not being redirected to the app when I try to log in.

It’s possible that you're currently using a different browser instead of your device's default browser. To ensure an uninterrupted redirect ...

I didn’t collect my daily login reward yesterday, can I collect it now?

The daily login rewards a streak of days where you logged in every day. If you miss a day, your streak will be reset to Day 1. You will not ...

Does the daily login streak reset after completing the 90 days?

Yes, the current login streak will end after 90 days and a new login streak will start back at Day 1, so you can do it all again!

Why did my login streak reset?

If you missed collecting the login streak rewards yesterday, your login streak will be reset and you’ll start again from Day 1.

What do I do if I get a warning?

If we detect suspicious activity on your account, you may a see a screen upon login that looks a bit like this: If you receive a warning lik...

What happens to a deceased person’s account?

In the unfortunate event of the passing of an Atlas Earth game player, we first extend our condolences to the loved ones, and second in this...

How do you make sure players don't use inappropriate profile pictures or names?

We use sophisticated AI screening technology to review every submission before allowing it to be public in the game.

I don’t use USD. Why is my rent in USD and how can I redeem it?

Virtual rent is always displayed in USD, no matter what country you play in or what currency you usually use. Once you reach $1 of accumulat...

What is the minimum age to play?

Per our Terms of Service, our game has an age requirement of 18 years or older to ensure the best experience for all players. If you believe...

When I sell my Legendary Parcel Upgrade, does it go to the buyer?

Yes, when you sell your Legendary Parcel Upgrade, both the cosmetic appearance and the legendary status of the upgrade transfer to the buyer...

If you delete your account can you reuse the same phone number to create a new account?

We recommend reaching out to support prior to deletion, so they can safely remove the phone number from the account, so you can use it on th...

Can you give me free spins, diamonds, etc?

We are unfortunately unable to credit players in-game items (i.e. diamonds, spins, etc.). In any case that the team elects to provide compen...

How can you assure me that my rent is accumulating correctly?

Hello, and thanks for your concern! Although the virtual rent accumulation rates have never changed since our launch, our team regularly che...

I deleted my login option, now what?

If you deleted the Facebook, Google, or Apple account associated with your Atlas Earth account, you will not be able to log in to the game. ...

What's the policy on inactive accounts?

Good news - there's no specific timeframe that classifies you as "inactive," and your account won't be penalized for taking breaks from the ...

Can I customize my character's appearance?

 Currently, character customization or alternate looks are not available in the app.  Stay tuned for possible updates!

How do I log in?

Select your login option (Google, Facebook, or Apple).Sign into your associated account when the game prompts you to.

How do I log out?

The log out button is in the settings menu.Click on your profile icon to open your game profile.Click the cog button under your username to ...

Can I change my login?

Players can’t change their login once an account has been created. Your Atlas Earth account is connected to the Google, Facebook, or Apple l...

What is a bannable offense?

A player may receive a warning or a ban for any action or activity that violates the terms of service. The terms of service are available on...

I logged in and my account started over.

Your Atlas Earth account is tied to the Google, Facebook, or Apple account you first used to open the game. Using a different login can crea...

Can I merge multiple game accounts?

No. Atlas Earth does not support merging game accounts. Your account is unique and connected to the login you first used to access the game....

How do I delete my account?

You can delete your account using the deletion option in the game settings.Click on your profile icon to open your game profile.Click the bl...

Can more than one player buy the same parcel?

No. Each parcel is unique. Once a player buys a parcel it belongs to them forever, unless they decide to sell it.

I no longer have access to my Facebook/Google/Apple account. Can I still log in?

If you no longer have access to the Facebook, Google, or Apple account associated with your Atlas Earth account, you will not be able to use...

I deleted my previous account. How do I create a new account with my Apple ID?

To reauthorize your AppleID for Atlas Earth login, please visit Apple's FAQ.

How do I connect my phone number?

Click on your profile icon to open your game profile.Click the cog button under your username to open the settings menu.Select the option to...