Your video ads decided to take an unscheduled break? No worries - we've seen this before and know exactly how to get them back to work.
The Usual Suspects
Video ads can be surprisingly dramatic. Here's what usually makes them throw a tantrum:
- Your internet is having commitment issues
- An overly protective ad blocker is gatekeeping your content
- Your app is carrying around too much digital baggage
- Your app version is living in the past
The Fix-It Formula
Try these solutions in order (trust us, there's a method to this madness):
1. Check Your Internet Connection
Test your connection with YouTube or any other video app. If those are buffering like it's 2005, the problem isn't us - it's your internet having a moment.
2. Disable Ad Blockers & VPNs
We get it - ad blockers are usually heroes. But sometimes they're a little too good at their job. Turn them off temporarily, along with any VPN services that might be confusing our ad servers.
3. Clear App Cache
Think of this as decluttering your app's brain.
Android: Settings → Apps → [App Name] → Storage → Clear Cache iOS: Settings → General → iPhone Storage → [App Name] → Offload App (then reinstall)
4. Restart the App
The classic "turn it off and on again" approach. Force close the app, count to ten, and reopen it. Sometimes that's all it takes to snap everything back into place.
5. Update Your App
Check your app store for updates. We're constantly teaching our ads better manners, so make sure you've got the latest version.
Still Stuck?
If video ads are still being stubborn after all that:
- Try a different device (maybe yours is just having a bad day)
- Contact our support team - we've got more tricks up our sleeves
Pro Tips
- Keep your app updated (seriously, we fix stuff regularly)
- Don't let your device storage get too full - ads need room to breathe
- A stable internet connection is your best friend
Remember: Even the best technology has off days. These steps solve 95% of video ad issues, so you'll likely be back to earning rewards in no time!