Your AEC membership is set to automatically renew every 30 days from your join date – think of it as your monthly ticket to keep exploring! If you suddenly find yourself locked out of the AEC side of the daily login streak ladder after 30 days, it's most likely a payment hiccup.

Common payment roadblocks include:

• Using a prepaid card (like a $50 gift card) for your AEC signup
• Insufficient funds in your account
• Card issues on your bank's end

How to fix it: Head to our web app, navigate to the AEC page, and check your payment status. You can verify and update your payment information right there.

Important heads-up: If your payment fails, your daily login streak will reset to zero. We know – nobody likes starting over, but them's the rules!

Once you've sorted out the payment issue, you'll be back to exploring in no time.