Unfortunately, we need proof of purchase to investigate missing Atlas Bucks from merchant purchases - but here's how to get the documentation you need.

📋 Receipt requirement: 

Receipt required - Unfortunately without a receipt, we cannot investigate your missing rewards
Simple solution - Please ask the partner you purchased with for a receipt, and we will be happy to investigate
Investigation process - Receipts help us verify purchase details with the merchant partner

How to get your receipt:

For in-store purchases:

Return to store - Visit the location where you made the purchase
Customer service - Ask at customer service with your payment method and approximate date
Card lookup - Most stores can find transactions using your credit card

For online purchases: 

Check email - Look for confirmation emails in your inbox and spam folder
Account login - Log into your account on the merchant's website
Order history - Check your purchase history in their app or website

What we need on the receipt:

✅ Purchase date and time
✅ Merchant name and location
✅ Total amount spent
✅ Payment method (last 4 digits of card)

Prevention for next time: 

Save receipts immediately - Take photos of paper receipts right after purchase
Keep email confirmations - Don't delete online purchase confirmations
Screenshot confirmation pages - Capture online order confirmations

Pro tip: Most merchants can reprint receipts for recent purchases - just bring the credit card you used and know the approximate date. Many are happy to help loyal customers!