Profile picture issues are usually resolved with a quick app refresh! Here's the simple fix.
First solution (fixes most cases): If you are unable to upload or update your profile picture, please perform the following steps:
- Uninstall the game
- Reinstall the game
- Upload your profile picture
Why this works:
Clears cache - Removes corrupted image data that might be blocking uploads
Fresh start - Reinstalling resets the app's photo processing system
New attempt - Gives you a clean slate for uploading your image
Before reinstalling, try these quick fixes:
- Check image size - Very large photos sometimes cause upload failures
- Try a different photo - Test with a smaller, simpler image first
- Restart the app - Sometimes a simple force-close and reopen works
Still having trouble: If the issue persists after reinstalling, you may need to contact an agent for personalized help.
Pro tip: Keep your profile pictures under 5MB and in common formats (JPG, PNG) for the best upload success rate!