Payment issues can be frustrating when you're ready to expand your virtual real estate empire! Here's how to diagnose and fix the most common payment problems.
How Atlas Earth payments work:
App store managed - Payments are managed directly by the app stores (Google Play & the Apple App Store)
Not our system - Atlas Earth doesn't directly process your payment - your device's app store does
Different platforms - Payment methods vary between iPhone and Android devices
Steps to fix payment issues:
Step 1: Check your app store payment method
If you are having difficulty with a payment method, or if you would like to use a different payment method, please check your App Store or Play Store account and update your payment method there.
For iPhone users:
- Go to Settings → [Your Name] → Payment & Shipping
- Verify your payment method is current and valid
- Update expired cards or billing information
For Android users:
- Open Google Play Store → Menu → Payment methods
- Check that your card information is up to date
- Ensure your payment method is set as default
Common payment problems and solutions:
Insufficient funds - Make sure your card or account has enough money
Expired cards - Update any expired credit or debit cards
Bank blocks - Some banks block app store purchases; contact your bank
Region mismatch - Ensure your payment method matches your app store country
Reward points - If you are redeeming points from a reward system, you may need to double check that your balance covers sales tax
Important distinction:
Merchant vs. in-app purchases - If you connected a credit card to your account, that is used for the Atlas Merchant Platform ONLY and does not have any effect on in-app purchases. These are completely separate systems!
Alternative payment methods:
- App store gift cards - Purchase from retail stores if cards aren't working
- PayPal - Link PayPal to your app store account if available
- Different card - Try a different credit or debit card
- Family sharing - Use a family member's payment method if set up
Still having trouble?
Contact app store support - Apple or Google can help with payment issues
Check store status - Sometimes app stores have temporary payment system issues
Try the webapp - Our web app at app.atlasearth.com offers discounted prices and different payment options
Pro tip: Keep a backup payment method in your app store account to avoid interruptions when you want to make purchases. Many players use app store gift cards as a reliable alternative to credit cards!
Remember: Payment issues are almost always on the app store side, not with Atlas Earth itself. The app stores handle all the financial processing for security and convenience!